Return Policy

We want our customers to buy with confidence. That’s why our Return Policy is clear and easy to understand. Our hassle-free return policy allows you to return products either to the store or by mail within 30 days of receipt, subject to a few exceptions.

If you received a damaged package or there is an order discrepancy, please contact us immediately. Include the order number along with the reason for the return when you contact us. Shipping charges cannot be refunded unless your merchandise arrived defective or damaged.

• Store Returns: Bring any unopened, damaged, or defective nonprescription item(s) along with your online invoice to MedValt pharmacy store to get a credit of the full purchase price.

• Mail Returns: Call us at (713) 349-9882 to return items by mail. We will work with you to ensure that both your return and credit refund are processed accurately.


Prescription returns or issues with your prescription order.

If you have questions or concerns about prescription items in your order, please call us at (713) 349-9882.